Returns and refunds

Returns

Refund method

You can return the purchased products within 100 days.If the return request is made within 14 calendar days from the product’s delivery, a refund will be made via the same payment method used to place the order.Starting from the 15th day, the product can’t be refunded in cash, but a coupon code of the same value will be sent to be used once more on www.kechiq.it within 12 months from the date of issue.

Refund procedure

To simplify return operations, we have created wizards within the ORDERS section of the customer’s reserved area. To take advantage of the free return option, you must keep the original Kechiq box for 100 days. If you choose to withdraw from the contract, this box must be reused to package the product, except in cases where the box has been damaged during transport (in this case, you must promptly notify our Customer Service team).If the watch isn’t returned using the original Kechiq box, the return shipping costs will be withheld from the full refund. Kechiq reserves the right to assess whether the necessary conditions have been met for a product return, which may take up to five (5) working days. Once the return has been authorised, a label will be sent to be printed and affixed to the Kechiq box. The return shipment must take place within 5 days from the authorisation receipt; otherwise, a new request must be made.

Timing

Upon receipt of the item at our logistics centre, its conditions will be ascertained and, if the return is deemed suitable, the refund will be issued within 1-3 working days. However, an additional 1-5 days may be needed for the money to reach your account. In case of a refund by coupon, the code will be sent immediately after verifying the eligibility of the return. 

Exceptions

Returns can’t be accepted if the return seal has been removed. According to Art. 59 of the Italian Consumer Code, you may not request a return if you have purchased a customised product (for example, engravings on the caseback). Furthermore, from the 14th day after delivery, it will be impossible to return all ancillary services and products (for example, watch bands or extra insurance).
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Plus glass insurance
Includes glass repair in the event of a full breakdown during the 2-year legal guarantee period. Includes crystal repair / replacement, home collection and return shipment from the service centre. Does not include repair of scratches, chips or other damage caused by falling watch.
Warranty Plus 1 year
1 year extension of validity in addition to the 2-year legal guarantee
Personalized engraving
Service for engraving a personalised text/date on the back of the watch. The possibility varies depending on the brand and model of the watch. We reserve the right to carry out a feasibility check beforehand. If it is not possible to engrave the back of the chosen product, the engraving service will be refunded.
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Glass + Warranty Plus 1 year insurance at a special price just for you. Glass Protection: Includes glass repair in case of complete breakage during the 2-year legal warranty period. Includes glass repair/replacement, home pickup and return shipping from service center. Does not include repair to scratches, chips or any other damage caused by dropping the watch. Warranty Plus: 1-year extended warranty in addition to the 2-year legal warranty
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We offer the possibility to pay for purchases in easy installments with Scalapay without any interest. In addition, all credit card transactions are guaranteed by PCI and DSS standards involving more than 300 security controls.
2 years warranty
All the « Ships from and sold by Kechiq » products always enjoy the manufacturer’s official warranty. All the products sold on Kechiq by Verified Partners enjoy several types of warranty, such as the manufacturer’s official warranty, reseller’s warranty or supplier’s warranty. The type of warranty provided by the seller and its duration are always displayed on the advertising. Concerning new products, the minimum duration of the warranty is 2 years. For further information or for verifying the type of warranty provided with the product you want to buy, please, contact our Customer Service.
Free returns within 100 days
You can return the product free of charge and without additional shipping costs within 100 days. After 14 calendar days from the delivery of the product, the return will be made using the same payment method with which the order was processed. After the 15th day the product cannot be refunded, but you will have a coupon of the same value to buy in Kechiq within 12 months from the date of issue.
New and authentic products
All our products are new, authentic and not subject to counterfeiting. Each original product undergoes strict quality controls before shipment and is accompanied by both the corresponding warranty certificates and the original packaging.
We are present in 12 countries
To ensure faster and more efficient shipments, Kechiq is present with various offices in multiple parts of the world.
Verified Partner
The “Verified Partner” is a seller who has been authorized to sell watches because of a regular license and who satisfies the qualities of elevated rank imposed by Kechiq on its products and services. Why is the seller’s name hidden? We don’t show our seller’s name to avoid whichever contact outside the platform, to safeguard both parties. The safety of your purchase is the most important issue to Kechiq: in fact, we take care of your orders and of the safety of your payments and we can handle eventual claims with the seller guaranteeing your best protection. When you purchase from a Kechiq “Verified Partner” you obtain the same terms and conditions offered by Kechiq. If you are the owner of the intellectual property rights of this brand or a representative, please, ask for more information about this partner by filling this form.
Shipped from Kechiq
All the products pinned as “Shipped by Kechiq” are sold by third-party sellers on Kechiq Marketplace and they have been settled in a Fulfillment Center which will then send them directly to end customers through one of our shipping companies and according to the delivery methods provided on our website. While placing your order, you can choose the shipping method you prefer. After placing an order, the estimated dates of shipping and delivery of your order will be shown on the sections “My orders” and in the confirmation e-mail you will receive. Kechiq Logistics is a service offered to our sellers through which it is possible to store their products in the warehouses of Kechiq, which will deal directly with packaging, shipping and customer services. The items managed by Kechiq Logistics benefit from the Standard Free Shipping for all private customers. If you are a seller, you can significantly increase your business using the Kechiq Logistic. For further information click here.
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